At Horo4U.in, we strive to ensure your satisfaction with our services and products. Please read our Refund and Cancellation Policy carefully before making any purchase or booking. By using our services, you agree to the terms outlined below.

1. Services Refund Policy

Due to the nature of personalized astrological services, we do not offer refunds once a consultation, report, or service has been delivered. However, under exceptional circumstances, such as a clear technical error or non-fulfillment of a paid service, we may consider refunds on a case-by-case basis.

Conditions for Refund:

• Refund requests must be submitted within 7 days of the service delivery.
• Proof of purchase and details of the issue must be provided.
• Refunds will be processed within 10 business days of approval.

2. Product Refund Policy

For physical items such as books, yantras, or figurines:

• Refunds are only applicable if the product is defective, damaged during shipping, or incorrect.
• The request for a refund must be made within 7 days of receiving the product.

Conditions for Refund:

• The product must be unused and in its original packaging.
• Proof of damage or defect (e.g., photographs) must be submitted with the refund request.
• Customers are responsible for return shipping costs unless the issue was our fault.

3. Cancellation Policy

• For Consultations or Reports: Cancellations are allowed within 24 hours of placing the order, provided the service has not yet been delivered or started.
• For Products: Orders can be canceled before shipment. Once shipped, cancellations are not permitted.

How to Cancel:

• Send an email to cs@horo4u.in with your order details.

4. Non-Refundable Services and Products

The following are non-refundable:

• Services already provided (e.g., astrology reports, consultations).
• Digital products once downloaded or accessed.
• Customized items or made-to-order products like engraved yantras.

5. How to Request a Refund or Cancellation

To initiate a refund or cancellation, please follow these steps:

1. Send an email to cs@horo4u.in with:
   • Your name
   • Order ID
   • Reason for refund/cancellation
   • Supporting documents (if applicable)
2. Our team will review your request and respond within 3 business days.

6. Changes to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Please review this page periodically for changes.

If you have any questions or concerns about this policy, feel free to contact us at cs@horo4u.in.